Aspiring Supervisors in Customer Service

Students can build the confidence and competencies required to work in customer service with this specially designed online short course from Axial Training. Successful students will be equipped with essential skills for entry-level positions through to supervisory roles. and business operations positions. This course covers key competencies for customer service, ensuring they gain widely sought after foundational skills. Throughout this short course, students will develop their knowledge of workplace operations, learn how to deliver quality customer service and refine their ability to work effectively with teammates and managers.

This course is delivered online with full trainer support.

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Study ModeOnline
Duration of CourseSelf Paced
Total Units6

Course units

BSBSSO0033 Aspiring Supervisor Skill Set
  • BSBFLM305
Support operational plan
  • BSBFLM312
Contribute to team effectiveness
  • BSBFLM303
Contribute to effective workplace relationships
  • BSBFLM306
Provide workplace information and resourcing plans

SITSSO0036 Customer Service
  • SITXCCS006
Provide service to customers
  • SITXCOM002
Show social and cultural sensitivity

Use this course as an employment pathway as a

  • Customer Service Attendant
  • Administration Assistant
  • Office Assistant
  • Junior Office Clerk
Acknowledgement to Country

The Axial Training community acknowledges the Traditional Custodians of the land upon which we gather each day. We pay our respects to the Elders past and present, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander peoples across the nation.