Customer Engagement

Students can build the confidence, know-how and competencies required to deliver customer engagement with this specially designed two-week, online school holiday course from Axial Training. Successful students will be equipped with essential skills for customer engagement with education in key competencies such as customer service practices, conflict management and cultural sensitivity.

This course is delivered online with full trainer support.

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Study ModeOnline
Duration of CourseSelf Paced
Total Units5

Course units

SITSSO0035 Customer Service Management
  • SITXCCS007
Enhance customer service experiences
  • SITXCOM005
Manage conflict
  • SITXCCS008
Develop and manage quality customer service practices

SITSSO0036 Customer Service
  • SITXCCS006
Provide service to customers
  • SITXCOM002
Show social and cultural sensitivity

Use this course as an employment pathway as a

  • Customer Service Attendant
  • Retail Assistant
  • Office Reception
  • Junior Office Clerk
Acknowledgement to Country

The Axial Training community acknowledges the Traditional Custodians of the land upon which we gather each day. We pay our respects to the Elders past and present, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander peoples across the nation.