Students can build the confidence, know-how and competencies required to deliver customer engagement with this specially designed two-week, online school holiday course from Axial Training. Successful students will be equipped with essential skills for customer engagement with education in key competencies such as customer service practices, conflict management and cultural sensitivity.
This course is delivered online with full trainer support.
| col a | col b |
|---|---|
| Study Mode | Online |
| Duration of Course | Self Paced |
| Total Units | 5 |
| SITSSO0035 | Customer Service Management |
| Enhance customer service experiences |
| Manage conflict |
| Develop and manage quality customer service practices |
| SITSSO0036 | Customer Service |
| Provide service to customers |
| Show social and cultural sensitivity |
The Axial Training community acknowledges the Traditional Custodians of the land upon which we gather each day. We pay our respects to the Elders past and present, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander peoples across the nation.
