SHORTCOURSE
Customer Engagement
Students can build the confidence, know-how and competencies required to deliver customer engagement with this specially designed two-week, online school holiday course from Axial Training. Successful students will be equipped with essential skills for customer engagement with education in key competencies such as customer service practices, conflict management and cultural sensitivity.
This course is delivered online with full trainer support.
| col a | col b |
|---|---|
| Study Mode | Online |
| Duration of Course | Self Paced |
| Total Units | 5 |
Course units
| SITSSO0035 | Customer Service Management |
| Enhance customer service experiences |
| Manage conflict |
| Develop and manage quality customer service practices |
| SITSSO0036 | Customer Service |
| Provide service to customers |
| Show social and cultural sensitivity |
Use this course as an employment pathway as a
- Customer Service Attendant
- Retail Assistant
- Office Reception
- Junior Office Clerk
