BSB20120 Certificate II in Workplace Skills

Total Units

10 (5 Core units + 5 Elective units)


Up to 12 months

Start Date

Enrol Anytime

Ways to Study

Online with support

About this course

Axial Training specialises in providing tailored apprenticeship and traineeship training programs that cater to the specific needs of both employers and students. With over 25 years of experience, we take pride in delivering nationally accredited training that is custom designed to meet the demands of local industries.

One of our offerings, the BSB20120 Certificate II in Workplace Skills, is well-suited for individuals seeking entry-level Business Services job roles. This versatile qualification is also ideal for those who are preparing to enter the workforce and are developing the essential skills necessary for their future careers.

Certificate II holders are equipped to handle various basic procedural, clerical, administrative, or operational tasks, demonstrating proficiency in self-management and technology usage. Within a defined context, they confidently perform a range of routine tasks, applying fundamental operational knowledge and limited practical skills. It's worth noting that individuals in these roles typically work under direct supervision, allowing them to build their capabilities and confidence with guidance and support.


Entry requirements


Computer requirements

In order to complete the online components of this course you will need regular access to the following:

  • Laptop or desktop computer with working speakers or headphone points;
  • Internet: High speed internet such as Broadband or ADSL

Career outcomes

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist

Pathways to further study

If your goal is to progress to higher level skills or management, this certificate course will provide a solid foundation upon which to progress into the following;

  • Certificate III in Business
  • Certificate VI in Business
  • Diploma of Business
  • Diploma of Leadership and Management

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Acknowledgement to Country

The Axial Training community acknowledges the Traditional Custodians of the land upon which we gather each day. We pay our respects to the Elders past and present, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander peoples across the nation.